Terms & Conditions

Last updated: [13 November 2025]

Welcome to our website. By accessing or using this website, you agree to the following Terms & Conditions. If you do not agree, please discontinue use of the site.

1. About This Website

This website is operated by Miyama and Co Limited (“we”, “us”, “our”).
We provide interior design services, e-design services, and wholesale textile sales to customers in the UK and internationally.

2. Use of the Website

You agree to use this website for lawful purposes and not to:

  • misuse forms or submit false information

  • attempt to breach website security

  • copy or redistribute website content without permission

  • engage in fraudulent purchasing or resale without authorisation

We may suspend or restrict access for misuse.

3. Intellectual Property

All content on this website — including images, branding, text, product descriptions, digital files, and designs — is the property of Miyama and Co Limited unless stated otherwise.

Wholesale customers may NOT reproduce our images, branding, or product descriptions without written consent.

4. Product Information & Colour Variations (Textile Sales)

We make reasonable efforts to display product colours, textures, and finishes accurately.
However, due to:

  • screen variations

  • dye batches

  • natural fibre variation

  • handcrafted production processes

colour, texture, or pattern differences may occur.

These variations are not considered defects.

Customers must request samples before placing large or wholesale orders.

5. Wholesale Textile Orders

The following terms apply to wholesale textile purchasing:

5.1 Minimum Order Quantities (MOQ)

Wholesale orders may be subject to MOQs. These will be clearly stated or provided upon enquiry.

5.2 Pricing

Wholesale pricing is provided upon request.
Prices may change without notice until an invoice is issued.

5.3 Lead Times

Lead times vary depending on production schedules, customs, and international logistics.
Approximate timelines will be provided, but delays may occur.

5.4 Deposits

Large or custom orders may require a non-refundable deposit before production begins.

5.5 Samples

Clients are strongly encouraged to order samples to confirm suitability before placing bulk orders.

5.6 Variations

Natural fibre variations, dye differences, and artisanal irregularities are expected and not considered faults.

5.7 Inspection & Claims

Customers must inspect goods within 3 working days of delivery.
Any issues must be reported in writing with photographs.

We do not accept claims for:

  • slight colour variations

  • natural imperfections

  • issues arising from incorrect storage, cutting, or handling by the customer

5.8 Returns (Wholesale)

Wholesale textile orders are non-returnable unless defective.
Cut fabrics, custom goods, and special orders cannot be returned.

5.9 International Orders

Customers are responsible for import duties, taxes, customs charges, and compliance with local regulations.

6. Pricing & Payments


We reserve the right to update prices without notice.

Wholesale and e-design services must be paid in full before work begins, unless otherwise agreed in writing.

7. E-Design & Interior Design Services

E-design services are remote and based entirely on client-provided information.
Please refer to our separate E-Design Terms & Conditions for full details.

8. Shipping

Shipping costs vary by location.
Delivery times are estimates only and may be affected by courier delays, customs checks, or logistical issues.

We are not liable for courier delays or lost parcels after dispatch.

9. Returns & Refunds (Retail Customers)

Retail textile or product purchases may be returned within 14 days, unused and in original condition, unless they are:

  • cut fabrics

  • customised items

  • special orders

  • wholesale orders

Refunds exclude shipping unless the item was faulty.

10. Disclaimer of Liability

To the fullest extent permitted by law, we are not responsible for:

  • inaccuracies in customer-provided information

  • contractor or installer errors

  • colour variations in textiles

  • losses arising from courier delays

  • import duties, customs charges, or international shipping issues

  • indirect or consequential losses

All goods and services are provided “as is.”

11. Data Protection & Privacy

We comply with GDPR and the Data Protection Act 2018.
Please see our Privacy Policy for information on how we handle your data.

12. Changes to These Terms

We may update these Terms & Conditions at any time.
The updated date will be shown at the top of this page.

13. Governing Law

These Terms are governed by the laws of England and Wales.