Privacy Policy

Last updated: [13 November 2025]

This Privacy Policy explains how Miyama and Co Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you use this website or our services.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Miyama and Co Limited
Email: info@miyamaandco.com
Registered Address: 12 Melcombe Place, London, NW1 6JJ, United Kingdom
Website: www.miyamaandco.com

We provide interior design services, e-design services, and wholesale textile sales.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Pinterest username

  • Room measurements, sketches, and photos

  • Business information (for wholesale clients)

  • Payment details (processed securely via third-party providers)

  • Any files uploaded through forms

2.2 Website Usage Data (automatically collected)

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time and date of visits

  • Referring URLs

Collected via Squarespace analytics, cookies, and similar technologies.

2.3 Cookies & tracking

We use cookies for:

  • Website functionality

  • Analytics

  • Performance

  • Optional marketing

You can manage or disable cookies through your browser settings.

3. How We Use Your Information

We use the information you provide to:

  • Deliver our e-design services

  • Process and manage wholesale orders

  • Communicate with you about your project or order

  • Improve our website and services

  • Send updates or newsletters (only if you opt in)

  • Fulfil legal and accounting obligations

  • Prevent fraud or misuse of our website

We do not sell your information.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity — to provide the service you purchase

  • Consent — for marketing emails or optional communications

  • Legitimate interest — improving our services, preventing misuse

  • Legal obligation — for tax and accounting records

5. Sharing Your Information

Your information may be shared with:

5.1 Service Providers

We use trusted third parties to help operate our business:

  • Squarespace (website hosting)

  • Google Workspace (email & forms)

  • Stripe / PayPal / payment providers

  • Courier services (for textile orders)

These providers only process your data as needed to deliver their service.

5.2 Legal requirements

We may disclose information if required by law or to protect our rights.

We NEVER sell or rent your personal data.

6. International Transfers

As an online business, some data may be processed outside the UK (e.g., Squarespace servers in the US).

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We keep your information only as long as necessary:

  • Design project files: up to 24 months

  • Order information: legally required 6 years for tax purposes

  • Email enquiries: 12 months

  • Newsletter opt-ins: until you unsubscribe

  • Website analytics: between 26–38 months (depending on provider)

You may request deletion at any time (see Section 9).

8. Security

We take reasonable steps to protect your information, including:

  • Encrypted website connection (SSL)

  • Secure payment gateways

  • Password-protected accounts

  • Limited data access

  • Encrypted cloud storage

  • Regular account monitoring

However, no internet transmission is completely secure.

9. Your Rights (UK + EU Clients)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Withdraw consent (marketing, etc.)

  • Receive a copy of your data (“data portability”)

To exercise these rights, contact us at:
[Your email].

10. Children

We do not knowingly collect data from children under 16.
If you believe a child has submitted data, please contact us.

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy policies or content.

12. Changes to This Policy

We may update this policy from time to time.
The “last updated” date will be shown at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Miyama and Co Limited
Email: info@miyamaandco.com
Website: www.miyamaandco.com